Privacy Policy

Chitran

Effective Date: [08-03-2026] Last Updated: [08-03-2026]

Welcome to Chitran ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and make a purchase from us.

By using our website, you agree to the collection and use of information in accordance with this policy. Please read it carefully.

1. Information We Collect

We collect information you provide directly to us, as well as information generated automatically when you visit our store.

Information you provide to us:

• Full name and contact details (email address, phone number)
• Billing and shipping address
• Payment information (processed securely via third-party payment gateways — we do not store your card details)
• Order history and purchase details
• Communications you send us, including enquiries and custom order requests
• Any preferences or details shared for custom or personalised orders

Information collected automatically:

• IP address and browser type
• Pages visited, time spent on site, and clickstream data
• Device information (mobile/desktop, operating system)
• Cookie and tracking data (see Section 3 below)

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfil your orders, including sending confirmation and shipping updates
• To communicate with you about your purchases, queries, or custom requests
• To improve our website, product offerings, and customer experience
• To send you marketing communications, if you have opted in (you may opt out at any time)
• To prevent fraudulent transactions and ensure the security of our platform
• To comply with legal obligations under Indian law, including the Information Technology Act, 2000
• To resolve disputes and troubleshoot issues

We will never sell, rent, or trade your personal information to third parties for their own marketing purposes.

3. Cookies

Our website uses cookies — small text files stored on your device — to enhance your browsing experience and help us understand how visitors use our site.

We use the following types of cookies:

• Essential Cookies: Required for the website to function correctly, including cart and checkout functionality
• Analytics Cookies: Help us understand visitor behaviour and improve our website (e.g., Google Analytics)
• Marketing Cookies: Used to show you relevant advertisements based on your interests
• Preference Cookies: Remember your settings and preferences for a better experience

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website. By continuing to use our website, you consent to our use of cookies as described above.

4. Third-Party Services

We work with trusted third-party providers to operate our store and deliver a seamless experience. These include:

• Shopify Inc. — our e-commerce platform (subject to Shopify's own Privacy Policy)
• Payment Gateways (such as Razorpay, PayU, or similar) — for secure payment processing
• Courier and Logistics Partners — for order fulfilment and delivery across India
• Google Analytics — for website traffic and behaviour analysis
• Email Marketing Platforms — for sending order confirmations and newsletters
• Social Media Platforms (Instagram, Facebook, etc.) — for advertising and engagement

These third parties are only given access to the information necessary to perform their specific services and are obligated to protect your data in accordance with applicable laws. We are not responsible for the privacy practices of these third-party services.

5. Data Security

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, misuse, or disclosure. These measures include:

• SSL (Secure Socket Layer) encryption for all data transmitted through our website
• Secure payment processing through PCI-DSS compliant payment gateways
• Restricted access to personal data within our team on a need-to-know basis
• Regular review of our data collection, storage, and processing practices

However, please note that no method of transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable Indian law. Order-related information may be retained for up to 7 years for legal, tax, and accounting compliance purposes.

You may request deletion of your personal data at any time (see Section 7 below), subject to any legal obligations we may have to retain certain information.

7. Your Rights as a Customer

As a customer of Chitran, you have the following rights with respect to your personal data:

• Right to Access: You may request a copy of the personal information we hold about you
• Right to Correction: You may request that we correct any inaccurate or incomplete data
• Right to Deletion: You may request that we delete your personal data, subject to legal obligations
• Right to Opt-Out: You may opt out of marketing communications at any time by clicking 'unsubscribe' in any email or by contacting us directly
• Right to Data Portability: You may request a copy of your data in a structured, readable format

To exercise any of these rights, please contact us at Chitran.thebrand@gmail.com. We will respond to your request within a reasonable timeframe.

8. Children's Privacy

Our website is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will update the 'Last Updated' date at the top of this page. We encourage you to review this policy periodically.

Continued use of our website after any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to us:

Chitran Email: Chitran.thebrand@gmail.com Address: 59/7, Trikuta Nagar, Jammu, J&K — 180020

We aim to respond to all privacy-related queries within 7 business days.

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and applicable rules thereunder.

— Art on Fabric, since 2019 —